Turnkey Solution

We establish your campaign without legal exposure and minimal capital expenditure in Mexico. You will have complete control of procedures, protocols, trainings and management functions for the day-to-day operation. 

The CBS management team will administer the operation within our existing corporate structure and utilizing our administrative personnel. CBS is responsible financially and legally for all Mexican regulations. employees and taxes. 

The pricing for the turn key solution ranges between $14 to as low as $8 US Dollars per agent per hour. The pricing depends on the number of agents, level of agents and the length of the agreement. 

Included Services & Items

  • Cubicles, chairs, training facility and break room.
  • Facility rent, maintenance, utilities, drinking water and janitorial services.
  • Training and OA Support (FDCPA certification and client specific).
  • Agent screening, hiring and termination.
  • Corporate structure and responsibility.
  • Agent salaries, benefits, medical insurance and taxes.
  • Agent Workforce Recruitment (Agents, Supervisors and Support Personnel).
  • Internet Bandwidth.
  • VOIP Softphones.
  • Desktop Computer System.
  • Facility security, alarm service and video monitoring.
  • Human Resource functions.
  • Accounting. corporate taxes and payroll processing.
  • Onsite IT personnel infrastructure.
  • Onsite CBS management team to support your needs.​​

Agent Workforce

At CBS we take pride in our agents for their excellent interpersonal skills. motivated spirit, IT knowledge and service-oriented mindset. Our agents have very low turnover rate and are also known for their ability to communicate, accomplish tasks, and achieve goals. as well as their diligent work ethic.

Due to our proximity with the United States, our agents are fluently bilingual and bicultural. which ensures an experienced, diverse workforce capable of handling North American Clients. 

Constant Motivation to Grooming Successful Agents

Agent Training Types

  • Systems and Processes
  • Certification Programs
  • Negotiation and Closing Techniques
  • Customer Satisfaction
  • How to Deal with Rejection
  • Upsell and Cross Sell Opportunities

Agent Development

  • Ability to listen to agent calls
  • Onsite supervision
  • Top agent mentoring program
  • Call techniques and flow charts
  • Best practice documentation and training
  • Bonus & Rewards

Agent Education

Baja California is known to have one of the best educational programs in the country, with high rankings in schooling and achievement. The state has 32 universities offering 103+ professional degrees.

The State Government provides education and qualification to increase the workforce according to each industry’s needs. State Universities focus on business, marketing, communication and information technology degrees, which provide our agents with the skills necessary to succeed.